Refund policy
At NJ Cabinets & Counter Tops, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
Return Policy
We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must:
- Be unused, unworn, and in the same condition as received
- Include original tags and packaging
- Be accompanied by proof of purchase or receipt
To request a return, please contact us at:
Once your return request is approved, we will provide:
- Return instructions
- Return shipping details
- A return shipping label (if applicable)
- Please note that returns sent without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
- A damaged item
- A defective product
- The wrong item
Contact us within 48 hours of delivery at:
Please include photos of the item and packaging so we can quickly evaluate the issue and provide a suitable solution.
Non-Returnable Items
Certain products are not eligible for return, including:
- Customized or personalized products
- Perishable goods
- Personal care items
- Hazardous materials
- Flammable liquids or gases
- Gift cards
- Final sale or clearance items
If you are unsure whether your item qualifies for a return, please contact us before purchasing.
Exchanges
The fastest way to exchange an item is to:
- Request a return for the original item
- Place a new order once the return is approved
This helps ensure faster processing and product availability.
European Union 14-Day Cooling Off Period
For orders shipped to countries within the European Union, customers have the right to cancel or return their order within 14 days of delivery for any reason and without justification.
Returned items must:
- Be unused and in original condition
- Include original packaging and tags
- Include proof of purchase
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing typically takes 5–10 business days
- Please note that banks and credit card providers may require additional processing time.
If more than 15 business days have passed since your refund was approved, please contact us at:
